Support

Real help, from the people who build Lisra.Ai.

Ask Lisra inside the app, write to us, call, or book a walkthrough. On every paid plan a person from the Lisra.Ai team reads your request and replies within one business day.

1 dayBusiness-day reply
Mon to Sat9 AM to 6 PM EST
4 waysTo reach us
Support requestExample
Workspace

Harbor Dental (sample)

Channel

WhatsApp

Question

How do we connect our WhatsApp business number?

Goal

Let the agent answer there, under our own name.

Attached

screenshot.png

One clear message, one clear answer

Four ways to get help.

Pick the one that suits the question. Quick how-to questions are fastest in the app; anything about your account, billing or a specific conversation is best by email or phone.

Ask Lisra in the app

Signed in to your workspace, ask Lisra how to set something up and get a step-by-step answer right where you work.

Open app.lisra.ai

Email

Best for account, billing and anything that needs a screenshot. Every email is read by a person.

support@lisraai.com

Phone

Call and the Lisra Ai Agent answers. Anything it cannot settle goes to our team.

+1 (728) 777-1113

Book a walkthrough

A short call where we look at your setup together: channels, knowledge base and your first use case.

Book a time

Support on every plan.

Every plan comes with real help, and the help grows with your plan. See what else each plan includes on the pricing page.

Free

Community help

Guides, the FAQ and Ask Lisra inside the app, ready whenever you need them.

Lisra Site and Lisra Launch

Email support

Write to the team and a person replies within one business day.

Lisra Growth

Priority support

Your requests are answered first, ahead of the standard queue.

Lisra Professional

A dedicated success manager

One person who knows your setup, your channels and your goals.

Business & Enterprise

Custom onboarding

Onboarding shaped around your team, with a solution architect for your systems.

When we are here.

The support team works 9 AM to 6 PM EST, Monday to Saturday. Write any time: on paid plans we reply within one business day.

Mon
Tue
Wed
Thu
Fri
Sat
Sun

Make one message enough.

A request with these five details can usually be answered in one reply, without a back and forth.

1

Your workspace

The business name or website address on your Lisra.Ai account.

2

The channel

Website chat, WhatsApp, email, a phone call, or another channel.

3

What happened

What you saw, with the date, time and your time zone.

4

What you expected

What should have happened instead, in a sentence or two.

5

A screenshot

A screenshot of the screen or the conversation, if you have one.

Please never send passwords or card numbers in a support request.

Answers you can find yourself.

The most common questions, the developer reference and your data rights, each one click away.

Rather see it working?

Book a short walkthrough. We look at your website, your channels and the first job you want the Ai agent to take on.

Book a Demo →