The name itself is the method: Listen, Interpret, Synthesize, Respond and Assist. Here is what happens inside each step, what Lisra reads to get it right, and what stays in your hands.
Five steps run on every conversation. For each one: what Lisra does, what it reads to get it right, and what you decide.
Every message, typed or spoken, the moment it arrives.
Picks up each chat, message, email and call as it comes in. Website visitors and phone callers can simply talk.
Which channels are connected, and the number and addresses Lisra answers on.
What the person wants, and who they are.
Works out the intent: a question, a booking, an order or a complaint. Recognizes a returning customer and picks up where the last conversation stopped.
Which topics go straight to a person on your team instead of the agent.
The right answer, built from your own facts.
Puts the answer together from what you taught it, not from a guess. When your information does not cover it, the conversation goes to your team.
What the knowledge base says and what each service costs. Change it once and every channel answers the new way.
A clear reply in your voice and their language.
Replies by text or by voice in the customer's own language, on the same channel they used: 90+ languages in chat and web voice, 70+ on the phone line.
The tone of voice, the words your business uses, and what Lisra must never promise.
The next step, done, not just described.
Books the appointment, takes the order, logs the lead in your CRM and sends the follow-up.
Which actions need your approval first. Lisra asks, and nothing happens until you say yes.
Every channel feeds the same memory and follows the same rules, so a customer is one person to Lisra wherever they write or call.
WhatsApp, Messenger and Instagram connect through your own Meta business account. Text messages run on your own carrier account.
Read and written by every step, on every channel.
Because every step shares one foundation, these hold on every channel without extra setup.
A customer who called on Monday and writes on Thursday is the same person to Lisra. Nobody has to repeat themselves.
Set a rule once and the website chat, the inbox and the phone all follow it, in your brand's voice.
Sensitive actions pause for your approval and every decision is logged: speed where it is safe, oversight where it matters.
Watch one of your own customer messages travel through Listen, Interpret, Synthesize, Respond and Assist in a short walkthrough.